If you run into a problem, follow this guide. For more help,
contact us.
1
Issue 1: Bot won't connect
- Ensure your internet is stable.
- Make sure you're using the correct API keys.
- Make sure your keys aren't suspended.
2
Issue 2: Bot operations don't execute
- Make sure you're not using the bot from a different IP than configured in Binance.
- Make sure your API keys are correct.
- Make sure your keys aren't suspended.
3
Issue 3: Can't log in
- Check the error message.
- Restart the bot and retry.
- Contact support with the error.
- Make sure you created an account first (if installed on another computer).
4
Issue 4: Can't create the account
- Check the error message.
- Restart and retry.
- Contact support.
- Make sure API keys are entered correctly.
- Make sure the P2P nickname is correct.
5
Issue 5: Sync Clock
- If the bot asks to sync the clock, read the error.
- Click "Sync now" in Windows Date/Time.
- Contact support if it persists.
Still stuck?
If none of these steps resolve your issue, reach out to our support team and we'll help you get back up and running.
Contact support →